Inbound Call Centre Services
Back Office Staff
Administration Duties

Multi-channel Contact Centre Support Available

Customer Services

Email Management

Call Handling Service

Live Chat Management

Social Media Handling

Offering your business reliable Inbound call handling - Back office staff - Administration duties, with our outsourced call centre operations.

Your customers are important, and with a growing business comes an ever-increasing customer base. Many customers still use the telephone as their primary contact route to reach many businesses. So, a growing customer base is likely to result in higher inbound call volumes.

An increase in your customer calls does not need to result in an increase in pressure on your valuable business resources. Wafa is on hand to support your business and give your customers the best customer experience, with inbound call management services - back office staff & administration duties, from our reliable and skilled call centre - back office staff & administration duties team of agents. Wafa's inbound call centre - back office staff & administration duties team are available to handle your customer services with the highest-quality, at the times that your business needs more support. 

Wafa offers bespoke call centre solutions to support your key business objectives, with our outsourced, inbound call management services - back office staff & administration duties. We work as an extension of your business and caringly handle your customer calls just as you would, all within our established call centres. Offering support for peak periods, overflow of calls from your in-house team or the handling of marketing campaign-related calls. 

Flexible Inbound Contact Centre Services - Back Office Staff - Administration Duties 

If you are seeing an increase in other communication channels, such as online, our flexible  contact centre services also offer a multi-channel customer handling service. Our flexible contact centre services mean that you have the flexibility to scale your operation on demand. Our inbound call management - back office staff & administration duties support will allow you to focus on your business, while we focus on providing your customers with service excellence.

We have already noticed a positive effect when working with Wafa and are looking forward to building a strong relationship with them (second month from going live)

Rizwan Hussain, Peppers Grill Leyland

Wafa's Inbound Call Centre Services - Back Office Staff - Administration Duties
can include:

DRTV Call Centre

Support the invariability of customer demand when running marketing campaigns, with outsourced customer support for key advertising periods.


Overflow Call Handling

Have your calls exceeded the capacity of your in-house call handling team? Extend the size of your team with outsourced support from Wafa. 

eCommerce Support

Improve eCommerce support with tailored retail solutions for your customers, including live chat, email or social media management. 

Out of Hours Call Handling

Create flexibility for your global customers by extending your operating hours, with our outsourced call handling solution.

Booking Lines

Our call centre agents work as an extension to your box office support and with seamless integrations delivering first-class support for ticket, travel, event, and sales booking lines. 

Technical Support

Our call agents are trained to understand and confidently deliver guidance for technical solutions the customer's issues and determine how and if they can be fixed. 

Bureau Call Centre

 For businesses that do not require a dedicated team of call agents on a regular basis, our bureau team support based on your call volumes, giving complete pricing flexibility. 

Dedicated Call Centre

Wafa's dedicated call centre , back office staff & administration duties team of agents are fully be trained to your specification and can handle all contact channels with our contact centre solutions.

How Wafa provides Excellent Inbound Call Handling
Back Office Staff
Administration Duties


Our customer service advisors are professionally trained by you, for exacting customer service standards


Utilising or integrate with your CRM, order management, payment gateways, and e-Commerce software


Seamlessly managing all channels: inbound and outbound calls, emails, webchat, and social media interactions


Our reporting platform allows clear, concise and insightful reporting to drive intelligent business strategies


We can process product returns, damaged items, manage carrier claims or handle all of your customer complaints

Why should you outsource your Inbound call handling - Back office staff - Administration duties, to Wafa?

Call volume peaks during high-seasons and customer service in unsociable hours are difficult to manage in-house and use a lot of precious resources. Operating your customer service entirely in-house costs you time and money, and those are two things that business owners need to grow their enterprises.

Outsourcing your inbound customer services can alleviate some of the pressure that business owners can experience while trying to grow their brand. By outsourcing these duties to an external company, suddenly resources are free to focus on core business objectives and product developments. 

Wafa’s inbound call handling management - back office staff - administration duties is:

  • Available across all channel (not just calls) and is both scalable and flexible allowing it to be moulded to your specific vision.
  • With the ability to train our contact centre agents yourself or instruct how you would like the teams to operate.
  • Wafa's contact centre agents always aim to act as a seamless extension to your existing operations or give the appearance of a larger corporation. 
  • Our inbound call centre services, back office staff & administration duties can be available to your customers out of sociable hours.
  • With a flexible bureau payment plan option, SME’s or low call volume businesses need only pay for the services you use.
  • When you partner with Wafa we handle your inbound contacts so your customers won’t have to experience long wait times, even during peak seasons.

Treat your customers to a seamless customer service experience from start to finish, with Wafa’s outsourced inbound call centre services.