Inbound Call Centre Services
Back Office Staff
Administration Duties
Multi-channel Contact Centre Support Available
Customer Services
Email Management
Call Handling Service
Live Chat Management
Social Media Handling
Offering your business reliable Inbound call handling - Back office staff - Administration duties, with our outsourced call centre operations.
Your customers are important, and with a growing business comes an ever-increasing customer base. Many customers still use the telephone as their primary contact route to reach many businesses. So, a growing customer base is likely to result in higher inbound call volumes.
An increase in your customer calls does not need to result in an increase in pressure on your valuable business resources. Wafa is on hand to support your business and give your customers the best customer experience, with inbound call management services - back office staff & administration duties, from our reliable and skilled call centre - back office staff & administration duties team of agents. Wafa's inbound call centre - back office staff & administration duties team are available to handle your customer services with the highest-quality, at the times that your business needs more support.
Wafa offers bespoke call centre solutions to support your key business objectives, with our outsourced, inbound call management services - back office staff & administration duties. We work as an extension of your business and caringly handle your customer calls just as you would, all within our established call centres. Offering support for peak periods, overflow of calls from your in-house team or the handling of marketing campaign-related calls.
Flexible Inbound Contact Centre Services - Back Office Staff - Administration Duties
If you are seeing an increase in other communication channels, such as online, our flexible contact centre services also offer a multi-channel customer handling service. Our flexible contact centre services mean that you have the flexibility to scale your operation on demand. Our inbound call management - back office staff & administration duties support will allow you to focus on your business, while we focus on providing your customers with service excellence.
We have already noticed a positive effect when working with Wafa and are looking forward to building a strong relationship with them (second month from going live)
Rizwan Hussain, Peppers Grill Leyland
Wafa's Inbound Call Centre Services - Back Office Staff - Administration Duties
can include:
How Wafa provides Excellent Inbound Call Handling
Back Office Staff
Administration Duties
People
Our customer service advisors are professionally trained by you, for exacting customer service standards
Systems
Utilising or integrate with your CRM, order management, payment gateways, and e-Commerce software
Platforms
Seamlessly managing all channels: inbound and outbound calls, emails, webchat, and social media interactions
Reporting
Our reporting platform allows clear, concise and insightful reporting to drive intelligent business strategies
Processing
We can process product returns, damaged items, manage carrier claims or handle all of your customer complaints
Why should you outsource your Inbound call handling - Back office staff - Administration duties, to Wafa?
Call volume peaks during high-seasons and customer service in unsociable hours are difficult to manage in-house and use a lot of precious resources. Operating your customer service entirely in-house costs you time and money, and those are two things that business owners need to grow their enterprises.
Outsourcing your inbound customer services can alleviate some of the pressure that business owners can experience while trying to grow their brand. By outsourcing these duties to an external company, suddenly resources are free to focus on core business objectives and product developments.
Wafa’s inbound call handling management - back office staff - administration duties is:
- Available across all channel (not just calls) and is both scalable and flexible allowing it to be moulded to your specific vision.
- With the ability to train our contact centre agents yourself or instruct how you would like the teams to operate.
- Wafa's contact centre agents always aim to act as a seamless extension to your existing operations or give the appearance of a larger corporation.
- Our inbound call centre services, back office staff & administration duties can be available to your customers out of sociable hours.
- With a flexible bureau payment plan option, SME’s or low call volume businesses need only pay for the services you use.
- When you partner with Wafa we handle your inbound contacts so your customers won’t have to experience long wait times, even during peak seasons.
Treat your customers to a seamless customer service experience from start to finish, with Wafa’s outsourced inbound call centre services.